Well There are likely a few people who are wondering what the h*** actually happened to HiWired, Control Center (Ctrl-Center), Windstream Tech Support, Comcast Tech support etc… and all the other supports that we did over at HiWired.
Being a lowly tech I don’t have all the story but I’ll give you what I can.
In terms of what our main problem is I think it was tactical. I think we tried to grow staff first in anticipation of growth rather than increase staff as needs allowed, I think our own success gave us hubris.
In terms of the end A lot of things seemed to happen while I was gone:
Our first round of layoffs took place while my wife and I were in Bermuda it cost us managers mostly.
The second round of layoffs took play on my day off that cut a fair amount of techs and staff including some really solid ones and some dear friends.
A new CEO was put over the founders and presumably he was attempting to manage us into survivability. We had solid contracts. Office Max’s Ctrl-Center being the largest, but if you had tech support through Windstream, Bj’s, and some parts of Comcast and others you were dealing with us in Boston.
It was our impression that we were good until after Christmas, personally I presumed that since our service was good, (a PC Magazine’s Editor’s choice) that they might choose to take us over directly, however last Friday in the middle of the shift we were abruptly told that the company was over and that we were all discharged, top to bottom.
I actually missed it as I was deep into a customer problem, I got an IM from a co-worker saying it was nice to have worked with me, when I asked her if she found a new job she forwarded the into to me.
To the best of my knowledge the bank owns the name now, I don’t know if they will sell it to some other company or what but since the local Bj’s and Office Max pulled the named products off I’m figuring the name’s values isn’t what it would have been a week ago, and in the end we the techs were the product sold.
Whats up for us now? Who knows? We will see.
Da Techguy's (no longer backup) Blog 
Sorry to hear about this. Best of luck to you on finding a new job. Did the whole company shutter though? Windstream still answers their phone and offers help. The main HiWired and Ctrl-Center numbers give an automated message that they are experiencing a “service interuption, more information will be available at a later date” then it hangs up on you.
good riddens, those … idiots Jose, Herc & Kim ran the business right into the ground. How can a technology company hire these …. to manage a million dollar operation? Absurd.
Jose Lugo, Kim Hayes, and Herc…blame them.
Note Comment and author’s name edited by moderator to remove profanity.
As I never listed a comment policy let me list it here.
Comments are moderated, spam will be deleted.
Comments containing profanity will either be deleted or edited to clean it up without removing the sentiment of the poster.
For example the people named in the comment above are all people I know some very well. I like all of them. I personally don’t think you can logically blame any of them for the failure of the company but that doesn’t make the opinion of the above commentator any less valid, thus I allowed the edited comment.
As I always argued in the old blog that the solution for speech disagreed with is more speech I will be happy to entertain any opinions on the subject on either side, but I expect it to be kept clean and civil.