Posts Tagged ‘Navy Grade 36’

Preserving freedom of reviews

Posted: January 11, 2020 by ng36b in Uncategorized
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There is a lot of debate on controlling free speech on the internet, specifically when that speech is hateful or controversial, and not surprisingly when it relates to a Presidential election. But free speech is also under assault when it comes to business, specifically bad business. The internet is increasingly where we research, conduct and review business, and when that business isn’t good, our bad reviews can carry significant weight. In the past, if a business wronged you, unless you were willing to file a lawsuit, the most you could do was tell your friends not to go there. The internet, and specifically reviews left on Google, Yelp, the BBB, and other websites, has changed that.

Because reviews have a lot of power, they can do a decent job changing behavior. This summer I hired a contractor to level out a low area of our property and cut up a bunch of trees. He came out, leveled the area, and finished about half of the tree work. Because he had another pressing job, and because I was not rushed on the trees, I said he could come back the next week to finish the job, and I paid him in full. Big mistake. I came back from a short underway five weeks later and the job still wasn’t done.

After trying to get him to respond via email and phone, I left a sharp, 1 star review on Yelp. I got a call the next day, we setup a time to finish the project, and I changed the review to 4 stars once the job was complete. Lesson learned: reviews are a good tool, and never pay in full for uncompleted work.

I just solved another dispute that took 2 months. I made a reservation for military travel, but a week before I had to change due to a change in our mission. I called the hotel to cancel, and was told they would give me a credit, as in, I could come back and visit them in the future. I asked for them to reimburse the government credit card instead, because I didn’t know when I would travel there. The gentleman on the phone said he would try.

Three weeks later, and no reimbursement. Calling them again, they said they would try. No change. I called the government credit card company, who called them asking for a refund. Still nothing. I paid the bill (government cards are linked to your personal credit, so you owe regardless) and filed a dispute with the card company. Still nothing.

Online it is then! First a 1-star review on Google. Then Yelp. Then filing a grievance with the BBB. After they ignored the BBB, the BBB rating plummeted from A+ to C-. Yay for me, but I was still out 100 dollars. Then, last night, an email appeared from the manager, apologizing for the issue and refunding my money. I’ll write him back tonight and update the reviews.

This is how reviews should be: opening a dialog to solve a customer grievance. It forces business to improve customer support, and if they ignore it, it warns others to avoid them at all cost. Amazon understands this, and the review system on Amazon is one of the huge drivers behind its now almost ubiquitous use in America. This free speech is under assault by businesses seeking to squelch reviews, in most cases with lawsuits. As there is an awful lot of trolls and others that leave negative reviews for no good reason, this is understandable.

I would offer a different take. Negative reviews are an opportunity for good customer service. They give business a chance to evaluate themselves against an exterior standard. Any reader of Peter Drucker knows that business must use external standards to evaluate their performance, and a negative review, even if unjustified in the business’s eyes, is that external standard. Rather than trying to squelch it via the justice system (something that will become increasingly harder with current legislation), businesses should relish the opportunity to turn an angry customer into a happy one.

This post represents the views of the author and not those of the Department of Defense, Department of the Navy, or any other government agency.

Losing the weight for the New Year

Posted: January 4, 2020 by ng36b in Uncategorized
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A lot of people make New Year’s resolutions. Just this morning my local gym was full of people. At 5:30 in the morning! Normally at that time its me and two other people…and I suspect it will return to that group size again by January 31st.

Yup, that was this week.

But that’s being judgemental. We all know that you will fulfill your New Year’s resolution! You are waaaay better than all those other slobs.

Maybe. Since many of you will make resolutions to lose weight, you should know that I did just that a few years ago. I was weighing in at 225 to 230 pounds. While I would pass the tape test for the Navy, I hated it. For the longest time, I just accepted that I was big, or big boned, or had some fat gene, or some other excuse. And then one day, when I got taped yet again during our semi-annual physical test, I just got mad, and I told myself I would lose weight. One year later, I stepped on the scale at a physical test and didn’t get taped. I nearly hugged the young Petty Officer who was weighing me. It was probably awkward.

So if you said you’d lose weight, read on, because I will walk you through how I made it happen.

Step 1 is admitting that you are overweight and if you don’t fix it, it will kill you. Plenty of people want to lose “5-10” pounds, but that’s hard because your body is happy to sit at your current weight, and your entire schedule makes you that way. Admitting that you are fat, and that it will kill you if you don’t fix it, helps you make the hard choices about changing your habits.

Seriously. Fat will kill you.

Once you admit you’re fat, step 2 is learning how to cook. When I was well over 200 pounds, eating out was a regular thing. I wouldn’t think twice about grabbing a burger, fries and a drink. But eating out is terrible on your diet. You don’t pick ingredients. You get lots of added sugar. It’s more expensive than cooking, which means you buy cheaper crap food for when you do eat at home. Eating out kills your diet, no questions asked.

So learn how to cook. Make a meal plan for the week, buy groceries and stick to it. I used to make a big plate of lasagna and cut it up for lunches during the week. It’s harder to say “I’ll just grab a burger” when your lunch is already packed. When you eat out, skip the appetizer. Also, drop the soda habit. Seriously. It’s empty calories. You get nothing but high fructose corn syrup and other garbage ingredients in soda. Drink water: its free, fills you up and is actually good for you.

Once you start cooking a bit and cutting down on eating out, its time for step 3, actually exercising. Don’t bother with “calorie counting” for exercises. You’ll be dismayed at how few calories you actually burn on a run. Unless you’re a marathoner, you’re not going to burn that super-sized McDonalds off in a 1 mile run. But exercise isn’t really about burning calories during that run. It’s more about building muscle. Just resting, muscle will burn more calories than fat. Exercise boosts your metabolism, so you burn more calories during the day than previous, couch-potato you burned. Plus, with more muscle, you’re more likely to stay active. All those little gains are what makes exercise important in the long run.

So to actually start, get outside and walk. Then get some decent running shoes and jog. Then run a bit. Then, and only then, get a gym membership and start weight lifting. Running or using the elliptical machine might seem like a good idea, but it’ll only get you so far. Lifting weights will build that long term muscle you need. That goes for the girls and the guys. If you’ve never lifted weights, ask for help. Almost every gym has a weight lifting class. Once someone helps you build a routine, download an app to keep track of your exercises and weights. I happen to use Simple Workout Log, but you can use whatever works for you.

The last bit is the simplest and hardest: rinse and repeat. Every day, tell yourself that being fat is going to kill you. Every day, watch your diet, even for those little sugary snacks. Every day, get a bit of exercise in. That’s how you chip away at your weight. That’s how I dropped 30 pounds. It wasn’t overnight, it wasn’t magic, and it didn’t involve a pill. It took discipline and constant little battles to eventually win that large war.

This post represents the views of the author and not those of the Department of Defense, Department of the Navy, or any other government agency.

Best economy ever, for villagers of all professions!

When I tell people that I play video games with my kids, I almost immediately get asked about what my Fortnite character looks like. If you watch TV at all, you’ve probably seen ads for Fortnight, Grand Theft Auto, and a variety of other video games. Almost all are first person shooters, featuring oversized weapons, gratuitous violence, and at least some partial nudity. Given the number of ads on TV, you might think these games are extremely popular.

I don’t play Fortnite, nor do I let my kids play it. While I like my violent video games (Skyrim belongs to the Nords!), my kids and I play Minecraft. You’ve probably seen it at some point. Blocky graphics. Diamond swords. Green and black monsters called creepers. You might think it looks dumb, but its the best selling video game of all time. Plus, rather than teaching your kids to brainlessly slaughter other people, it provides a lot of lessons about the real world.

Prepare to become compost, ISIS wannabe!

A quick Minecraft primer, in case you haven’t played it. It’s a sandbox game, meaning there isn’t really a story or quest to complete. You get dropped into a generated world where you gather blocks (dirt, stone, iron, etc.) and build…whatever you want. There are all sorts of enemies called mobs that can attack you. You can plant farms, cage off and breed animals for food and supplies, and even find villages, where computer controlled villagers will trade with you, using emeralds as the form of currency. There is sort of an end game in that you can find a place called “The End” and fight the Enderdragon, but even after that, the game has no real ending.

Maybe later this iron golem will write a tell-all book about being in the Minecraft special forces

The first thing you learn is that the world is a pretty cruel place. Not unlike our actual world, there are monsters that are content to watch the world burn. Homeless zombies poison you and turn friendly villagers into more zombies. Creepers act like ISIS suicide bombers, sneaking up and exploding, both hurting you and destroying whatever you happened to work on. Endermen, giant black creatures that teleport, will suddenly flip out when you look at them scream and attack you like a triggered college student protester. Especially at night, it feels like you might be safer walking down the streets of San Francisco…wait, never mind, its not quite THAT bad, but its still unnerving.

Minecraft cows chanting “Build the Wall!”

To combat this, you have to care and build defenses. That means you build walls. And you make Minecraft pay for it! You also build a military by creating iron golems, who roam your village and kill attacking bad guys. If you don’t, for some misguided peace loving reason, your villagers will be massacred by either zombies or pillagers, roving bands of characters that destroy any villagers they find. Those walls need gates though, to let in legal immigrants and let you go about your business. Despite threats to the contrary, most of your villagers don’t actually move to Terraria or Canada after you build walls.

Apples and carrots, the backbone of any Minecraft economy

Once your village is protected, spurring the economy is key. Farmers are key villagers that get little respect. Not unlike real America, farmers don’t get a lot of love until there is a shortage. Your villagers can’t breed and create new villagers unless they have enough food and beds, and your farmers will constantly hand food to them at various intervals, without you doing anything. My kids caught this once and it started a conversation about how important farming is overall to our country. Not bad for a game with 8 bit graphics!

The best economy ever, all through trade schools. Why aren’t we funding those instead of “free” college again?

Now you can go and harvest and build everything yourself. You can mine down and find diamonds, which make the best armor and weapons in the game. But its really time consuming, and as my kids are discovering, its far easier to pay an armorer for a diamond chestplate. But that villager doesn’t just start selling diamond armor from the outset. You have to build that villager’s business, buying and selling with him until he is leveled up sufficiently. Once your villagers are leveled up, it becomes quicker to rebuild after a setback. The first time my character died, it took me an hour to build back all the stuff I had lost. Now, it takes a mere ten minutes of trading to be ready to take on the world again.

Even Minecraft has Bernie supporters :(

There is one final, sad character I’ve discovered in Minecraft: the Nitwit. He wears a green shirt and roams around your village like every other villager. The Nitwit wakes up later than other villagers and stays out at night later than others. Most importantly, he doesn’t do anything. He can’t trade with you. He doesn’t work a field like a farmer. He doesn’t sell leather, or buy paper, or make maps, or build swords. Nope, he literally walks around, breeds, and takes up a bed. If you go to kill him though, you’ll make the other villagers mad, and your iron golems might attack you.

So you tolerate the nitwit. You hope that maybe someday that person will grow up, attend trade school and be a functioning member of society. Sadly, this is where Minecraft departs reality, because while you can stop supporting Bernie Sanders in real life, Minecraft coding prevents nitwits from changing into something useful. They do provide a convenient moniker whenever your kid’s liberal teacher talks about the “greatness” of liberal ideals. Who knew that Minecraft, created in 2011, could be so predictive of America’s future.

This post represents the views of the author and not those of the Department of Defense, Department of the Navy, Mojang, Microsoft Corporation, the Enderdragon, or any other government agency.

Maritime Safety Information Bulletin, from the Jacksonville Coast Guard Website

In the midst of all the impeachment news was a Maritime Safety Information Bulletin issued by the Coast Guard concerning the Russian vessel Viktor Leonov, an intelligence surveillance ship that has been prowling the East Coast. The vessel has been in international waters, which while annoying to the United States is in fact very legal. However, unlike in previous years, this year it decided to behave in an unsafe manner. The bulletin spelled it out pretty clearly:

The United States Coast Guard (USCG) has received reports indicating that the RFN VIKTOR LEONOV (AGI-175) has been operating in an unsafe manner while navigating through USCG Sector Jacksonville’s Area of Responsibility. This unsafe operation includes not energizing running lights while in reduced visibility conditions, not responding to hails by commercial vessels attempting to coordinate safe passage and other erratic movements. Vessels transiting these waters should maintain a sharp lookout and use extreme caution when navigating in proximity to this vessel.

Maritime Safety Information Bulletin, U.S. Coast Guard

The VIKTOR LEONOV’s operations should be a lesson as to why we build and maintain a Navy and Coast Guard. Navies aren’t cheap…the 2019 budget for the Navy alone is $194.1 billion dollars. In comparison, the United Kingdom spent about $79 billion on their entire military. The cost of not building a Navy is far worse though. The VIKTOR LEONOV is only a surveillance vessel, but she is likely preparing the battlespace for any future conflict in the Atlantic. The only credible deterrent to her operations is a solid response from a Navy, which she has received since entering the Western Atlantic.

Countries without Navies can’t enforce their Exclusive Economic Zones (EEZ). Every country is given exclusive rights over resources within 200 nautical miles of their coast. While that sounds nice in theory, in reality other countries are quick to take advantage of any countries inability to patrol their EEZ. China is exploiting EEZs to illegally fish in the South Pacific and Indian Oceans, as far away as South Africa. Small nations are struggling to keep out the hoardes of Chinese fishermen, who bank on China’s use of economic power to stop any action against their illegal fishing. China has also shown its willingness to illegally drill in another countries waters for oil, which it did in Vietnam in 2014. Even the United Kingdom illegally used waters for fishing, fighting three different “Cod Wars” with Iceland before recognizing Iceland’s EEZ.

A Navy isn’t cheap, but its cheaper to have one than watch another nation plunder your resources. It’s better to fight in waters far away from the Western Atlantic than on your own door step. As tensions continue to rise between the US and peer competitors, the Navy and Coast Guard will be the first to push back against any attempts at aggression on our shores.

This post represents the views of the author and not those of the Department of Defense, Department of the Navy, US Coast Guard, or any other government agency.