As I sit working on my Niece’s daughter’s computer her father showed me a machine he just got back from the Geek Squad, they repaired the power connector on the laptop (the first thing that tends to go barring a physical accident) and tested the repair with a known good battery.
For some reason however they specifically neglected to check if it would charge the battery that he came in with (it isn’t) so now after an expensive repair he has a laptop that is not portable.
Basic common sense says you test the battery that the system came in with, how it was released without doing that is beyond me, particularly since he had quite a haul to get to the local best buy (several towns away).
On occasion people are going to make mistakes but this neglected step is specifically on the form.
Guys I know you are still around and HiWired didn’t do hardware but this is support 101, make it easy for the customer and keep him informed. You can’t afford to be making mistakes like this when there are a dozen guys just waiting to take your job.
Bad form people, bad form.
Da Techguy's (no longer backup) Blog 
This is basic tech support, as a former member of HiWired myself, where I learned (the hard way) how to do and not to do things, and as a roving hardware technician for the four years after HiWired, this is basic. One of the things I need to do is check to see if the battery charges… among more than a dozen other things. In fact in order to see if things work, I need the charger, period.
Just the basics… right on, DaTechGuy!